This page is how you ask for your account to be deleted — for the QuickContact Android app and for QuickLead Casa, which share one account. Both are published by It’s Alive! Dev. You do not need the app installed to use this page.
DELETE to confirm, and press the delete button that then appears.Deleting the account removes your data from our servers as set out below. Billing records are the exception: we are required to keep them.
| Type of data | Deleted or kept | Retention period |
|---|---|---|
| Account and profile — email address, name | Deleted | Removed when the deletion completes |
| Captured listings, portfolio and notes | Deleted | Removed when the deletion completes |
| Contacts sent to your phone through QuickContact | Deleted | Removed when the deletion completes |
| Buyer profile facts used by the Decision Assistant | Deleted | Removed with the account |
| Decision Assistant chat history | Deleted | Stored on our servers while your account exists; deleted when the account is deleted |
| Billing records — invoices and payment metadata | Kept | As required by applicable tax and accounting law |
| Security and abuse logs | Kept, then deleted on the normal cycle | Up to 90 days |
We do not store your card number at any point — payments are processed by Stripe. See the Privacy Policy for the full picture.
When QuickContact saves a contact, it is written into your phone’s own address book. Those contacts belong to your phone, not to us, and deleting your account does not touch them. They stay exactly where they are.
If you also want those contacts gone, delete them in your phone’s Contacts app. We cannot do it for you, and we cannot reach them.
If your workspace has other people in it and you are the one who owns it, your account is still deleted — the workspace is not. It passes to whoever has been an active member of it the longest, and they are emailed to say so. Their properties, notes and favourites are untouched; yours go with your account. If you are the only person in the workspace, the workspace is deleted with you.
Write to [email protected]. We answer within 30 days, and usually much sooner.